Effective Date: 12th June 2025

Healthled.co.uk ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect various types of information from and about users of our website, including:

a. Personal Data

This refers to information that can be used to identify you directly or indirectly. This may include:

Contact Information: Name, email address, postal address, phone number, and company name (if applicable).

Account Information: Username, password (encrypted), and any other information provided when creating an account.

Order and Transaction Data: Details about products or services you purchase from us, payment information (though we do not store full payment card details, these are processed securely by third-party payment processors), and delivery information.

Communication Data: Information you provide when contacting us through forms, email, or live chat, including feedback, inquiries, and customer support requests.

Marketing Preferences: Your preferences for receiving marketing communications from us.

b. Non-Personal Data (Usage Data)

This refers to information that does not directly identify you but provides insights into how you interact with our website. This may include:

Log Data: Your IP address, browser type, operating system, referring/exit pages, dates and times of visits, and clickstream data.

Device Information: Type of device used to access our website (e.g., desktop, mobile), unique device identifiers, and mobile network information.

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies, such as pages viewed, time spent on pages, and browsing patterns. (See Section 3 for more details).

2. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain Our Services:

Processing your orders and fulfilling your purchases.

Managing your account and providing customer support.

Delivering products and services you have requested.

Sending order confirmations, shipping notifications, and other transactional communications.

To Improve and Personalize Your Experience:

Understanding how you use our website to enhance its functionality and user interface.

Tailoring content, products, and offers to your interests.

Conducting research and analysis to improve our products, services, and operations.

For Communication and Marketing:

Responding to your inquiries and providing support.

Sending you newsletters, promotions, and marketing communications about our products and services that we believe may be of interest to you, in accordance with your marketing preferences.

Notifying you about changes to our services or policies.

For Security and Fraud Prevention:

Protecting our website and users from fraud, unauthorized access, and other illegal activities.

Detecting and preventing security incidents.

Complying with legal obligations and enforcing our terms and conditions.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Cookies: Small data files placed on your device. They are used to store information like your login status, shopping cart contents, and website preferences.

Web Beacons (or "tracking pixels"): Small graphic images on a web page or in an email that are used to monitor the user's interaction with the page or email.

You have the option to accept or refuse cookies and know when a cookie is being sent to your device. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Sharing Your Information

We may share your information with third parties only in the following circumstances:

Service Providers: We engage trusted third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used (e.g., payment processors, shipping companies, IT service providers, analytics providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We are committed to protecting the security of your information. We implement appropriate technical and organizational measures to safeguard your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using SSL/TLS encryption for data transmission.

Access Controls: Restricting access to Personal Data to authorized personnel only.

Regular Audits: Performing regular security audits and assessments.

Data Minimization: Collecting only the data necessary for our stated purposes.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal obligations).

7. Your Data Protection Rights (GDPR)

Under the GDPR, you have certain rights regarding your Personal Data:

The Right to Access: You have the right to request copies of your Personal Data.

The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your Personal Data, under certain conditions.

The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.

The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.

The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [Insert Contact Email Here].

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our website is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us